Examples
The dashboard
From client dashboards built on CallTrackingMetrics.
What you see
Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
All Calls
Call volume by hour and day: when the phones are actually busy.
Missed Calls, Around the Clock
Every hour of every day, so nights and weekends show up too.
Missed in Queue
Callers who reached the queue and were not answered, separate from callers who hung up before reaching it.
Who uses it
Who looks at this dashboard
Call center managers
Where to add or move staff.
Operations
Whether coverage matches demand, across locations.
Data sources
Where the numbers come from
FAQ
Common questions
It takes a caller around 12 seconds to reach a queue, longer with a press-1 menu. Callers who hang up before that are a different problem from callers who waited in the queue and were not answered.
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Who is Ready, On Call, or Not Ready right now, with each agent’s state changes and KPIs.
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All dashboard examples
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