The dashboard
From a client dashboard built on CallTrackingMetrics, with location and agent names replaced.
Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Overview
Total, answered, missed, and outbound calls plus texts, with the missed-call rate.
Seven-Day Trend
Calls by day, so a bad day stands out.
By Location
Answered, missed, and outbound calls for every location, as a chart and a sortable table.
By Agent
Calls, answered, missed, percent missed, outbound, and talk time for each agent.
Who looks at this dashboard
Call center managers
How the team and each agent did today and this week.
Location managers
Their location next to the others.
Leadership
Missed-call rates across the business.
Where the numbers come from
Common questions
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