Can you write tags back into CTM?

Yes. We automatically tag inbound missed calls as "needs-callback" and remove the tag when an outbound answered callback happens. Your CTM saved filters stay accurate without anyone touching them.

Does this work with CallTrackingMetrics Smart Router?

Yes. We visualize Smart Router flows and show which routes are producing which outcomes. We can also build Smart Router configs programmatically on your account if you need bulk changes.

What about live calls in queue?

The live queue widget polls your CTM queues every few seconds and renders a TV-friendly view. Call us at (855) 605-7127 and watch it work on this very page.

Will this expose caller phone numbers publicly?

No. The live widget masks all but the last four digits by default. You can configure it to show more or less based on who sees the dashboard.

Custom CallTrackingMetrics Dashboard

CTM gives you the data. We give you the view your operations team actually opens every morning.

CallTrackingMetrics is a powerful call tracker, but its native reporting is one-size-fits-all. We build a custom dashboard that pulls from your CTM account, joins it with your CRM, your ad platforms, and your EMR if you have one, and presents it the way your team works. Deployed to a trusscharts.com subdomain. Password gated. Refreshed in near real time.

Near real-time

Refresh cadence

Per-seat fees

Write-backs

Tag calls in CTM

Any CRM

Join to your pipeline

What you see

Standard modules on this dashboard

Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.

Live Call Queue Widget

See calls in queue as they come in. Caller ID masking, wait timers, per-queue counts. The widget you can mount on a TV in your call center.

Agent Activity: Ready / Not Ready / On Call

Minute-by-minute state tracking per agent. Works for in-office, hybrid, remote, and overseas teams on the same CTM account.

Missed Call Auto-Tagging

We write "needs-callback" tags back to CTM when a call is missed, and remove the tag the moment someone follows up. Your dashboard and your CTM filters stay in sync.

Smart Router Visualization

See which routes are hot, which are overflowing, and which are underused. Spot broken schedules the day they break.

Attribution Join: CTM + CRM + Ads

Which campaign produced which call that produced which deal. Join CTM session data with your CRM pipeline and your ad platforms.

Per-Office + Per-Team Rollups

If you run multiple tracking numbers for multiple locations or brands, every manager gets their own cut without a new login.

Test it out

Call us. Watch yourself appear in queue.

A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.

Dial from any phone

(855) 605-7127

— The live widget polls your call system every 6 seconds
— Caller numbers are masked to the last 4 digits
— Perfect for a wall-mounted TV in the call center
— Pair it with any of our standard dashboards

A real person will pick up — tell us what you're building and we'll show you how it would look for you.

Live Queue · TrussCharts demo

Clear — no one in queue

Dial the number and watch yourself appear here within 6 seconds. The number masking matches what a dashboard on your call center TV would show.

Refreshes every 6 seconds · Caller numbers masked to last 4GET /api/queue-live

Common questions

CTM reports are good for CTM data. We join CTM to your CRM, your ad platforms, and your other systems to answer questions CTM alone cannot answer, like cost per booked patient by campaign.