What counts as "resolved"?

An answered outbound call or an answered inbound call to or from the same caller phone number, after the missed call. SMS alone does not clear the queue by default, but we can configure that per client.

How often does the sync run?

Every 10 minutes. New missed calls get tagged, resolved calls get untagged. Your phone system filters stay accurate without anyone touching them.

Does this write back to CallTrackingMetrics?

Yes. We use the CTM tag API to add and remove "needs-callback" tags per call. Fully idempotent — re-running the sync is safe.

Same pattern. CallRail supports tags and we read and write them the same way.

Custom Missed Call Dashboard

A living queue of every missed inbound call that still owes a callback. Automatically tagged in your phone system. Automatically untagged when someone follows up.

Missed calls are the quietest leak in any multi-location operation. The call rings, nobody answers, and nobody knows until the month ends — if ever. We build a dashboard that surfaces every missed inbound call, groups them by caller, and keeps the queue in sync with your phone system in near real time.

Auto-tag

Writes back to CTM

Auto-untag

When answered

Deduped

One row per caller

Near real-time

10-min cycle

What you see

Standard modules on this dashboard

Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.

One Row Per Caller

Deduplicated by phone number. If someone called four times, you see them once with the most recent attempt. Click to see history.

Auto-Tag in Your Phone System

We write a needs-callback tag back to CallTrackingMetrics, CallRail, or your phone system every time a missed inbound call lands. Your native filters stay in sync.

Auto-Untag When Resolved

The moment an outbound answered call happens to the same number, we remove the tag. No manual bookkeeping.

Open in CTM / CRM in One Tap

Each row deep-links to the call in your phone system and the matching contact in your CRM.

Per-Location + Per-Agent Rollups

See which locations and which agents have the biggest unresolved queue.

SMS-Sent Signal

If an outbound SMS was sent to the caller we tag it separately so your team knows a text was tried even if the voice callback did not happen yet.

Test it out

Call us. Watch yourself appear in queue.

A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.

Dial from any phone

(855) 605-7127

— The live widget polls your call system every 6 seconds
— Caller numbers are masked to the last 4 digits
— Perfect for a wall-mounted TV in the call center
— Pair it with any of our standard dashboards

A real person will pick up — tell us what you're building and we'll show you how it would look for you.

Live Queue · TrussCharts demo

Clear — no one in queue

Dial the number and watch yourself appear here within 6 seconds. The number masking matches what a dashboard on your call center TV would show.

Refreshes every 6 seconds · Caller numbers masked to last 4GET /api/queue-live

Common questions

Direction = inbound and call status in {no answer, hangup, voicemail, abandoned, busy}. We follow your phone system's classifications and you can override the logic for your business.