What if my agents work on CTM?

CTM exposes agent state via its API. We poll it, join it to the user table, and present it as a per-agent timeline. Same for CallRail agents.

Will the agents see this dashboard too?

Your call. Many clients give agents access to their own view so they can self-correct. Others keep it leadership-only. Role-based views are standard.

Can I compare remote to in-office agents?

Yes. The dashboard treats location as a filter. You can view remote only, office only, or both side by side.

Custom Remote Call Team Dashboard

Your agents work from home. You still need to know they are actually working. One dashboard shows ready vs idle vs on call across your whole remote team.

Remote call teams are now the norm in behavioral health intake, senior living inquiries, med spa booking, and inside sales. The upside is talent pool. The downside is operational visibility — you lose the floor-walk. We build a dashboard that gives you the same intuition you had when everyone sat in one room.

Agent state

Minute-by-minute

Any location

Home, office, overseas

Near real-time

Refresh cadence

Any phone system

CallTrackingMetrics, CallRail, and more

What you see

Standard modules on this dashboard

Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.

Agent State Timeline

Ready, Not Ready, On Call, Idle. Minute by minute, per agent, across the whole remote team.

Who is On Right Now

Live view of which agents are actually online and in which state. Spot the "logged in but offline" patterns.

Calls Handled per Agent

Volume, average handle time, conversion if your CRM is connected. Objective per-agent scorecards.

Missed Calls by Agent

Calls that rang through to a specific agent and were missed. Spot training needs, not just problem agents.

Shift Attendance

When did each agent come online, when did they go idle, when did they log off. Compare against scheduled shift.

Per-Team + Per-Supervisor Rollups

Supervisors see their team. Leadership sees the group. One dashboard, role-based views.

Test it out

Call us. Watch yourself appear in queue.

A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.

Dial from any phone

(855) 605-7127

— The live widget polls your call system every 6 seconds
— Caller numbers are masked to the last 4 digits
— Perfect for a wall-mounted TV in the call center
— Pair it with any of our standard dashboards

A real person will pick up — tell us what you're building and we'll show you how it would look for you.

Live Queue · TrussCharts demo

Clear — no one in queue

Dial the number and watch yourself appear here within 6 seconds. The number masking matches what a dashboard on your call center TV would show.

Refreshes every 6 seconds · Caller numbers masked to last 4GET /api/queue-live

Common questions

No. We only track states that your phone system already tracks: Ready, Not Ready, On Call. We do not watch screens, log keystrokes, or spy. We give managers the same operational visibility they would have in an office.