Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Wait Time Distribution
Not just averages. Percentiles. Spot the 95th percentile wait that is burning your best leads.
Abandonment Rate
Calls that disconnected before being answered. By location, by hour, by day of week.
Service Level
Percentage of calls answered within N seconds. Set your target and track against it live.
Hold Time Patterns
Calls that were answered but held before being transferred. The hidden long-tail.
Spike Alerts
When wait times exceed your threshold, ping the supervisor. No one should learn about an afternoon spike from the Monday report.
Attribution to Ad Spend
Which campaigns are producing calls at times you cannot handle them. Spend reshaping, not just staffing.
Call us. Watch yourself appear in queue.
A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.
- — The live widget polls your call system every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
Common questions
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Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.