Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Ready Time vs On Call Time
Per agent, per shift. Spot the ratio that is suspicious before the pattern becomes a problem.
Idle Streaks
How long an agent stayed Ready without a call. Sorted longest-first so the obvious outliers float up.
Not Ready Reasons
If your phone system supports Not Ready reason codes, we show which codes each agent uses most. Spot the pattern: lunch, break, coaching, system.
Per-Shift Trend
Idle time by day of week and hour. Spot structural issues (bad scheduling) vs individual issues (bad agent).
Side by Side With Peers
Each agent compared against their team average. Objective, not opinion.
Alert Rules
Define thresholds — alert the supervisor when an agent is Ready for 30 minutes without a call, or when a team average dips below a floor.
Call us. Watch yourself appear in queue.
A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.
- — The live widget polls your call system every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
Common questions
You might also want
Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.