How do we define business hours?

Per location, per day of week. We handle holidays and seasonal hours. We can take hours from your phone system schedule if you already have one defined there.

What if we have an answering service for after-hours?

We ingest the service's records if they are available, and we tag calls that reached the service separately. You see what the service handled versus what fell through.

How do we know a callback actually happened?

Same way the Missed Call Dashboard works — we watch for outbound answered calls to the same caller number and clear the queue automatically.

Custom After-Hours Call Overflow Dashboard

Every call that came in while you were closed. Every voicemail that is still unresolved. Every scheduled callback that did or did not happen.

After-hours calls are the single most reliable leak in multi-location healthcare, senior living, and services businesses. The call comes in at 7pm. Voicemail answers. Nobody calls back the next morning because nobody has the list. We build the list, keep it live, and tie it back to your phone system.

By location

Hours set per site

Callback status

Auto-tracked

Near real-time

Refresh cadence

Any phone system

CallTrackingMetrics, CallRail, and more

What you see

Standard modules on this dashboard

Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.

Every After-Hours Inbound

Filtered by your business hours per location. Grouped by caller phone number so you see the person, not the call count.

Voicemail Transcriptions

If your phone system transcribes voicemails we pull the text in so your staff can triage before dialing.

Callback Status

Who was called back, who was not, and how long after. Automatically updated when an outbound answered call happens.

Overflow Heatmap

When are after-hours calls actually happening? If you see Monday 7am volume you probably need an earlier shift.

Per-Location Rollups

Which locations have the biggest overflow problem and which have none.

Overflow Routing Logs

If calls were overflow-routed to another location or an answering service, we show the chain.

Test it out

Call us. Watch yourself appear in queue.

A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.

Dial from any phone

(855) 605-7127

— The live widget polls your call system every 6 seconds
— Caller numbers are masked to the last 4 digits
— Perfect for a wall-mounted TV in the call center
— Pair it with any of our standard dashboards

A real person will pick up — tell us what you're building and we'll show you how it would look for you.

Live Queue · TrussCharts demo

Clear — no one in queue

Dial the number and watch yourself appear here within 6 seconds. The number masking matches what a dashboard on your call center TV would show.

Refreshes every 6 seconds · Caller numbers masked to last 4GET /api/queue-live