Our locations have different hours. Does the dashboard handle that?

Yes. Business hours are configured per location, including holidays. After-hours views respect each location's schedule.

What if a call rings multiple locations?

We track the full routing path and attribute the call to the location that handled it, with a trail back to the originating number.

Can corporate see which clinic is best at answering calls?

Yes. The scorecard ranks clinics objectively on answer rate, average response time, missed-call ratio, and callback completion.

Custom Multi-Location Call Tracking Dashboard

Every location has its own tracking numbers, its own staff, and its own problems. One dashboard shows them all — and lets each manager see only theirs.

Multi-location operators burn hours every week consolidating call stats across clinics. We build a dashboard that pulls from your central phone system (CallTrackingMetrics, CallRail, or similar), splits the data by location, and gives every clinic manager their own view while corporate sees the group.

Per location

Role-based

Group rollups

Corporate view

Near real-time

Refresh cadence

Any phone system

CallTrackingMetrics, CallRail, and more

What you see

Standard modules on this dashboard

Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.

Per-Location Scorecard

Calls answered, calls missed, callbacks owed, ad spend attribution. Each location sees their own numbers.

Corporate Rollup

Everything, grouped by location, with drill-down. Spot which clinics are hitting answer rate targets and which are not.

Side by Side Comparison

Benchmark every clinic against the group average. Objective rankings your operations meeting can act on.

Tracking Number Mapping

Every tracking number mapped to its location, campaign, and routing destination. Spot stale numbers and routing mistakes.

Role-Based Access

Location managers see only their site. Regional directors see their region. Corporate sees everything. One login per person.

Zone-Based Routing View

If multiple locations share a routing queue, we visualize which calls landed where and why.

Test it out

Call us. Watch yourself appear in queue.

A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.

Dial from any phone

(855) 605-7127

— The live widget polls your call system every 6 seconds
— Caller numbers are masked to the last 4 digits
— Perfect for a wall-mounted TV in the call center
— Pair it with any of our standard dashboards

A real person will pick up — tell us what you're building and we'll show you how it would look for you.

Live Queue · TrussCharts demo

Clear — no one in queue

Dial the number and watch yourself appear here within 6 seconds. The number masking matches what a dashboard on your call center TV would show.

Refreshes every 6 seconds · Caller numbers masked to last 4GET /api/queue-live