Will the BPO push back on this?

Good BPOs welcome it — it defends them when numbers are good. Bad BPOs push back and that itself is a signal.

Can the BPO see this dashboard too?

Yes. Role-based views mean you can give the vendor their own slice without exposing your internal costs or comparison data.

Custom Overseas BPO Dashboard

Your BPO vendor sends you a weekly PDF. We give you a live operations view so you know what is actually happening on their floor.

Outsourced call centers often ship polished monthly reports and ghost in between. We build a dashboard that shows exactly what their agents are doing — ready, not ready, on call, idle — in near real time, with the same metrics you track for your in-house team.

Live visibility

Not a monthly PDF

Side by side

With US team

Near real-time

Refresh cadence

Vendor-friendly

Scorecards they can defend

What you see

Standard modules on this dashboard

Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.

Live BPO Agent State

Ready, Not Ready, On Call, Idle. Minute by minute. Same signal you have for your onshore team.

Shift Coverage vs Contract

What hours did they staff vs what they are contractually required to staff. Catch coverage gaps the day they happen.

Side by Side With US Team

Answer rate, handle time, conversion. Objective comparison against your onshore floor.

Missed Calls on BPO Shifts

Which calls were missed during BPO coverage windows. Tag them, track them, hold the vendor accountable.

Quality Flags

Short-duration call patterns, back-to-back hangups, repeated no-answer sequences. Early warning of a bad shift.

Vendor Scorecard Export

Monthly PDF you can hand to your BPO account manager without copy-pasting from six spreadsheets.

Test it out

Call us. Watch yourself appear in queue.

A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.

Dial from any phone

(855) 605-7127

— The live widget polls your call system every 6 seconds
— Caller numbers are masked to the last 4 digits
— Perfect for a wall-mounted TV in the call center
— Pair it with any of our standard dashboards

A real person will pick up — tell us what you're building and we'll show you how it would look for you.

Live Queue · TrussCharts demo

Clear — no one in queue

Dial the number and watch yourself appear here within 6 seconds. The number masking matches what a dashboard on your call center TV would show.

Refreshes every 6 seconds · Caller numbers masked to last 4GET /api/queue-live

Common questions

Most BPOs can tag calls on our phone system per their agent login. If they insist on their own stack we can usually get an API feed or a shared CTM sub-account. We will scope it in the discovery call.