Can we assign callbacks to specific agents?

Yes. Assignment is per-row with optional round-robin. Each agent sees their own queue.

What if a callback happens from a different outbound number than the one that was called in to?

We match on caller phone number across all tracked numbers on your account, so cross-number callbacks resolve the queue correctly.

Custom Callback Queue Dashboard

A shared list of who still needs a call back. Updated in near real time. Nobody has to remember to add or remove anyone.

Every call center has a shadow callback list — scribbled on sticky notes, buried in spreadsheets, or carried around in one person\'s head. We turn it into a dashboard your intake, admissions, and sales teams all share. Automatically populated, automatically cleared, deep-linked to the source call.

Auto populate

From missed calls

Auto clear

On callback

Assignable

Per team member

Deep links

To source call

What you see

Standard modules on this dashboard

Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.

One Row Per Caller

Deduplicated by phone number. If someone called four times, you see them once with the most recent attempt.

Automatic Add

When a call is missed, the caller gets added to the queue. No manual bookkeeping.

Automatic Clear

When an outbound answered call happens to that caller, they leave the queue. No manual bookkeeping.

Assignment

Assign callbacks to specific team members. See who is working on what. Reassign in one tap.

Snooze + Reminder

Not ready to call back yet? Snooze for an hour, a day, or until a specific time. Comes back into view when you need it.

Open in Phone System

Each row deep-links to the original call in CallTrackingMetrics, CallRail, or your phone system. Hear the voicemail, see the context, then dial back.

Test it out

Call us. Watch yourself appear in queue.

A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.

Dial from any phone

(855) 605-7127

— The live widget polls your call system every 6 seconds
— Caller numbers are masked to the last 4 digits
— Perfect for a wall-mounted TV in the call center
— Pair it with any of our standard dashboards

A real person will pick up — tell us what you're building and we'll show you how it would look for you.

Live Queue · TrussCharts demo

Clear — no one in queue

Dial the number and watch yourself appear here within 6 seconds. The number masking matches what a dashboard on your call center TV would show.

Refreshes every 6 seconds · Caller numbers masked to last 4GET /api/queue-live

Common questions

The Missed Call Dashboard shows every missed call. The Callback Queue is the actionable queue — deduplicated, assignable, snoozable. Most clients use both: Missed Call Dashboard for reporting, Callback Queue for daily work.