Tableau and TrussCharts, side by side
| Topic | Tableau | TrussCharts |
|---|---|---|
| What it is | Software for building reports and exploring data. | A service: we build the dashboard, connect your systems, host it, and maintain it. |
| Who builds the reports | You, or an analyst you hire. | We do. You tell us the questions; we come back with a fixed quote. |
| Connecting your systems | Strong connectors for databases and major platforms. Systems without one usually need a data pipeline. | We connect call tracking, CRMs, ad platforms, and EMRs through their APIs as part of the build. |
| Licensing | Licensed per user, by role. | No per-seat fees. Your whole team can have a login. |
| Operational pages | Built for analysis and reporting. | Callback queues, missed-call alerts, and wallboards alongside the reports. |
| When something breaks | Your team fixes the pipeline or the workbook. | We fix it. Monitoring and maintenance are part of the monthly fee. |
| Best for | Companies with analysts who want to explore data freely. | Teams who want finished, maintained reporting without hiring for it. |
When Tableau is the right call
We would rather tell you this now than sell you something you do not need.
You have analysts
And they want to build, slice, and explore data themselves.
Your data is already in a warehouse
If the pipelines are built, Tableau sits on top of them well.
Your company has standardized on it
If Tableau is already licensed and supported across the business, that counts for a lot.
Open-ended analysis
Questions that change every week suit a self-serve tool better than a built dashboard.
When a done-for-you dashboard makes more sense
Nobody has time to build
Your team runs calls, admissions, or clinics. Building and fixing reports is not their job.
Your systems have no connector
Call tracking platforms, EMRs, and niche CRMs are where most reporting projects stall.
You need action, not just charts
A missed caller who has not been called back needs a name, a link, and an alert, not a bar on a chart.
Many people need to see it
Clinic managers, owners, agencies, and a TV on the call center wall, without a license each.
Finished reporting, not a reporting tool
TrussCharts is a reporting company. We build the dashboard, connect the systems behind it, and keep it working.
Phone, CRM, ads, and EMR together
Call tracking, your CRM, Google and Meta Ads, and EMR data brought into one place, including systems most reporting tools have no connector for.
Operational pages, not just reports
Callback queues, missed-call lists that clear as calls are returned, and wallboards for the call center floor.
Alerts
Missed-call and voicemail alerts to email, Microsoft Teams, Slack, or the dashboard, near instant.
Links back to the record
Each row opens the matching call or CRM record, so whoever follows up is one click from the details.
Maintained for you
When an API changes upstream, we fix it. You do not need an analyst on staff to keep the numbers flowing.
Everyone can see it
No per-seat fees. Owners, managers, and agencies get a login without a license in any of the source systems.
Common questions
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Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.