Examples
The dashboard
The agent timeline uses illustrative agents and data. The KPI table is from a client dashboard with names replaced.
What you see
Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Current State
Agents active, not ready, and seen in the last hour.
State Timeline
Each agent’s Ready, On Call, and Not Ready changes over time.
KPIs per Agent
Calls, answered, missed, percent missed, outbound, and talk time.
Supervisor Alerts
Rules such as an agent Ready for 30 minutes with no call.
Who uses it
Who looks at this dashboard
Supervisors of remote teams
Who is available right now.
Call center managers
Idle streaks, shift attendance, and per-agent performance.
Data sources
Where the numbers come from
FAQ
Common questions
Phone system APIs often return only recent agent events, so we store them in a database. That makes long-range trends possible.
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Missed Call and Callback Dashboard
Every caller who has not been called back, with CRM status and a one-click link to the call.
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Agent Idle Time Dashboards
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All dashboard examples
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