The dashboard
The CallTrackingMetrics list is from a client dashboard with names and numbers replaced. The CRM status, after-hours, and CallRail lists are illustrative.
Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Unresolved Missed Calls
Every caller still waiting for a call back, newest first.
CRM Status on Each Row
So a qualified caller is called before a stranger.
After-Hours List
Everyone who called while you were closed, ready for the morning.
Ring Time
How long each call rang before it was missed.
Open the Call
A button on each row opens the call record in CallTrackingMetrics or CallRail.
Alerts
Missed-call and voicemail alerts to email, Microsoft Teams, or the dashboard, near instant.
Who looks at this dashboard
Front desk and call teams
Who to call next.
Location managers
Their own location’s callbacks owed.
Operations
Whether callbacks are actually happening, by location and by rep.
Where the numbers come from
CallTrackingMetrics or CallRail
Missed calls, ring time, and call back status.
Your CRM
Each caller’s status, matched by phone number.
Common questions
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